Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is the latest in Microsoft’s integrated business solution on cloud, combining Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM), alongside additional features such as Microsoft Flow and Microsoft PowerApps.
Lead by Microsoft’s mission statement, “to empower every person and every organization on the planet to achieve more,” this cloud-enabled Software-as-a-Service (SaaS) offers organizations with innovative functionalities to grow, evolve and constantly adjust to the needs of the ever-changing business environment.
Apps of Microsoft Dynamics 365
The following business applications (Apps) are included in Microsoft Dynamics 365:
The latest version of Microsoft Dynamics NAV (successor to NAV 2018) provides powerful ERP capabilities for mid-sized companies.
Dynamics 365 for Finance and Operations
The latest version of Microsoft Dynamics AX (formerly named AX7) provides powerful ERP capabilities for enterprises.
Dynamics 365 for Retail
Unify digital, in-store, and back office operations for an optimized retail operations, delivering an immersive shopping experience for customers.
Dynamics 365 for Talent
Hire the right people and set a seamless onboarding experience that accelerates employees’ productivity and success through a collection of intelligent HR cloud services.
Dynamics 365 for Sales
With dashboards that enhance insights on leads and customer relationship, Dynamics 365 for Sales (formerly Dynamics CRM Online) allows salespeople to concentrate on building pipelines for increased sales.
Dynamics 365 for Customer Service
By consolidating all the necessary information, Dynamics 365 for Customer Service (formerly Dynamics CRM Online) allows information reps to provide better service to customers by scripting information and having instant access to knowledge and answers they need.
Dynamics 365 for Project Service Automation
Dynamics 365 for Project Service Automation (formerly Dynamics CRM Online) helps project-based businesses with planning, scheduling, and collaborative capabilities to manage projects profitably.
Dynamics 365 for Field Service
Field service teams will enjoy the benefits of optimized scheduling and resource allocation. With mobile capability, technicians will have access to real-time information regardless of where they are located.
Dynamics 365 for Marketing
Marketing content, data, and processes are unified with Dynamics 365 and Adobe Marketing Cloud to provide engaging customer experiences.
PowerApps for Dynamics 365
Based on data captured in Dynamics 365, Microsoft PowerApps, along with Microsoft Flow allows users to create, modify, publish, and leverage mobile apps.
Apps are available for iOS, Android, and Windows Phone. Through AppSource, the app store for Microsoft Dynamics 365, customers can evaluate, purchase and provision apps/extensions while receiving assistance from hundreds of partners and implementers available there.
Why Microsoft Dynamics 365?
- All-in-One, End-to-End Platform on Cloud
Whether it be ERP, CRM, BI, or seamless integration with Office 365, all the best Microsoft technologies are bundled into one, mobile-ready platform on cloud.
- Data Intelligence
With data collected from all parts of business through built-in intelligence such as Dynamics 365’s AI, Machine Learning, and Big Data capabilities, valuable insights can be uncovered to achieve optimal outcomes
- Reduce Costs and Increase Value
Organizations can start using Microsoft Dynamics 365 with just the bare minimum functionalities that applies to their business, while reserving the flexibility to transform at the desired pace of growth, all without the hassle of having to manage infrastructure in the meantime.