Microsoft Dynamics 365 Sales

Buying is a journey—empower your sellers to lead the way

Today’s buyers are changing the rules of the game. They want experiences, and that includes frictionless transactions. But that isn’t enough. Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales.

Enable smarter selling with contextual AI

Focus on the right customers, build trusted relationships, and take swift action using AI-driven guidance to optimize buying experiences.

Empower sellers to build relationships

Keep the focus on relationships using unified solutions and data across LinkedIn Sales Navigator, Dynamics 365 Sales, and Office 365.

Boost sales productivity with seamless tools

Free up more time for engagement using familiar and cohesive tools and intelligent automation to streamline the sales process.

Improve coaching and sales performance

Effectively coach sellers using data-driven feedback, make decisions based on real-time data and emerging trends, and drive revenue with pipeline analysis, deal insights, and relationship analytics.

Increase sales profitably with advanced insights

Identify and replicate successful sales calls using conversation intelligence, and help sales teams sell smarter with contextual AI-driven insights.

Innovate with sales solutions built to evolve

Drive digital transformation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.

Sell smarter with contextual insights

• Improve conversion and win rates with lead and opportunity scoring based on advanced scoring models to identify customers most likely to convert and buy.

  Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.

  Tailor engagement based on contextual insights that recommend personalized talking points and next best actions.

  Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their email communications.

  Keep relationships on track with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

  Build relationships with authentic and personal engagement

  Unify relationship data and processes with LinkedIn Sales Navigator integration so sellers can build trust and easily manage relationships at scale.

  Get profiles and insights with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.

  Keep track of contacts and visualize relationships among contacts with interactive org charts.

  Collaborate and personalize sales documents with embedded Office 365 tools that fit the way sellers work.

  See the customer’s point of view and improve sales engagement by combining your customer data with survey insights from Microsoft Forms Pro—included with Dynamics 365 Sales.

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Free up more time for selling

Minimize routine tasks with contextual prompts that, as sellers enter notes, suggest new records to create.

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.

Spend less time searching for content with modern sales enablement capabilities that intelligently recommend the most relevant content and related training to sellers.

Reduce training with a business process UI that provides contextual guidance during every phase of the sales cycle.

Boost sales productivity with seamless tools

• Improve coordination between sales and marketing with cross-team visibility into campaigns and prebuilt workflows that automatically hand off sales-ready leads.

  Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents, and business applications.

  Minimize manual data entry by scanning and converting business cards into new records in Dynamics 365.

  Streamline workflow with modern mobile applications and familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 Sales.

  Build buyer confidence in your products with mixed reality from Dynamics 365 Product Visualize.

  Accelerate sales performance

• Streamline planning and increase forecast accuracy using intuitive seller-generated projections augmented with predictive forecasting.

  Promote accountability with snapshots and deal flow visualization to track and analyze pipeline changes.

  Help sales managers drive performance with deal insights, relationship analytics, and conversation intelligence.

  Discover emerging customer needs, competitive dynamics, and market trends with AI-driven insights.

  Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.

   

  Innovate with flexible solutions that grow with your business

• Accelerate time to market by quickly adapting the prebuilt Sales and AI applications to your needs with visual editors. Automate workflows, analyze data, and easily build custom applications with Microsoft Power Platform.

  Easily deliver insights to your sales team with built-in AI. Customize insights to fit your sales process—no code required.

  Reduce the cost and complexity of operating a global infrastructure with Azure, and help safeguard your data throughout Microsoft datacenters.

  Transform the end-to-end customer journey by unifying your marketing, sales, and service data.